When do frontline hospitality employees take charge? Prosocial motivation, taking charge, and job performance: the moderating role of job autonomy

This study draws on trait activation theory to examine the effects of frontline hospitality employees’ prosocial motivation on
their taking charge and job performance and how job autonomy moderates these effects. We collected data in two stages
from 185 pairs of frontline hospitality employees and their direct supervisors, and we found a positive relationship between
employees’ prosocial motivation and their taking charge. In addition, job autonomy strengthened this positive relationship,
and taking charge mediated the interactive effect of prosocial motivation and job autonomy on job performance. These
results suggest that when frontline hospitality employees perceive their level of job autonomy to be high enough to activate
their expression of prosocial motivation, they will be more likely to engage in taking charge, which should lead to a higher
evaluation of their job performance. Theoretical and practical implications for hospitality industry were discussed at the
end of the article.