A CONCEPTUALISATION OF MANAGEMENT BASED ON THE LIVED EXPERIENCE OF HOSPITALITY MANAGERS AND EMPLOYEES
Thesis
Authors | Ramsbottom, Olivia |
---|---|
Qualification name | PhD |
Abstract | This research conceptualises management in response to the lack of an absolute definition in the management literature. Three concepts: Management as Learning ; the Co-dependency of management; and management as Doing and Thinking are developed from the literature and a two-stage study carried out in the context of hospitality management supports these concepts. The study results in a unique framework for the 21st century hospitality manager and recommendations for management development linked to management practice. The research is critical social constructivist and uses a phenomenological strategy. A two stage process of semi-structured interviews was employed to elucidate the experiences of 32 employees and managers in 4* and 5* hotels predominantly in London, UK with regards to the key themes of effective management. The work elicits a body of rich, living data that is interpreted to create a unique framework for the 21st century hospitality manager, which includes: The contributions of this research are threefold: |
Keywords | Training; Development; Managers; Leaders; Training Models; Training Frameworks; Development Models; Development Frameworks; Hospitality Management; Management Philosophy; Learning; Co-dependency |
Year | 2019 |
Publisher | University of Derby |
Digital Object Identifier (DOI) | https://doi.org/10.48773/955z4 |
Web address (URL) | hdl:10545/623792 |
File | File Access Level Open |
File | License File Access Level Open |
Output status | Unpublished |
Publication process dates | |
Deposited | 28 May 2019, 14:22 |
Publication dates | 22 May 2019 |
https://repository.derby.ac.uk/item/955z4/a-conceptualisation-of-management-based-on-the-lived-experience-of-hospitality-managers-and-employees
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