A CONCEPTUALISATION OF MANAGEMENT BASED ON THE LIVED EXPERIENCE OF HOSPITALITY MANAGERS AND EMPLOYEES

Thesis


Ramsbottom, Olivia 2019. A CONCEPTUALISATION OF MANAGEMENT BASED ON THE LIVED EXPERIENCE OF HOSPITALITY MANAGERS AND EMPLOYEES. Thesis https://doi.org/10.48773/955z4
AuthorsRamsbottom, Olivia
Qualification namePhD
Abstract

This research conceptualises management in response to the lack of an absolute definition in the management literature. Three concepts: Management as Learning ; the Co-dependency of management; and management as Doing and Thinking are developed from the literature and a two-stage study carried out in the context of hospitality management supports these concepts. The study results in a unique framework for the 21st century hospitality manager and recommendations for management development linked to management practice.

The research is critical social constructivist and uses a phenomenological strategy. A two stage process of semi-structured interviews was employed to elucidate the experiences of 32 employees and managers in 4* and 5* hotels predominantly in London, UK with regards to the key themes of effective management.

The work elicits a body of rich, living data that is interpreted to create a unique framework for the 21st century hospitality manager, which includes:
- co-dependency and management as learning as linked concepts; key skills and activities for effective management; and an understanding of the required combination
- confirmation that a balance of specific and universal skills are needed for hospitality management
- a Manager Role mind map and table of key criteria for the transition from specialist to manager.

The contributions of this research are threefold:
- Theoretical: the work identifies three key fundamentals of management, filling a gap in the general management literature.
- Contribution to Knowledge: the research is contextualised to hospitality management and is an application of an unusual paradigmatic approach: both contributions to the hospitality management literature. The research also fills a gap in the literature in the absence of definitions of management.
- Practical: the work results in a model to be tested through application to hospitality management.

KeywordsTraining; Development; Managers; Leaders; Training Models; Training Frameworks; Development Models; Development Frameworks; Hospitality Management; Management Philosophy; Learning; Co-dependency
Year2019
PublisherUniversity of Derby
Digital Object Identifier (DOI)https://doi.org/10.48773/955z4
Web address (URL)hdl:10545/623792
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File Access Level
Open
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File Access Level
Open
Output statusUnpublished
Publication process dates
Deposited28 May 2019, 14:22
Publication dates22 May 2019
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https://repository.derby.ac.uk/item/955z4/a-conceptualisation-of-management-based-on-the-lived-experience-of-hospitality-managers-and-employees

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