Feedback digitalization preferences in online and hybrid classroom: Experiences from lockdown and implications for post-pandemic education

Journal article


Sedrakyan, G., Borsci, S., Abdi, A., van den Berg, S., Veldkamp, B. and Hillegersberg , J. 2023. Feedback digitalization preferences in online and hybrid classroom: Experiences from lockdown and implications for post-pandemic education. Journal of Research in Innovative Teaching & Learning. pp. 1-20. https://doi.org/10.1108/JRIT-02-2023-0014
AuthorsSedrakyan, G., Borsci, S., Abdi, A., van den Berg, S., Veldkamp, B. and Hillegersberg , J.
Abstract

Purpose
This research aims to explore digital feedback needs/preferences in online education during lockdown and the implications for post-pandemic education.

Design/methodology/approach
An empirical study approach was used to explore feedback needs and experiences from educational institutions in the Netherlands and Germany (N = 247) using a survey method.

Findings
The results showed that instruments supporting features for effortless interactivity are among the highly preferred options for giving/receiving feedback in online/hybrid classrooms, which are in addition also opted for post-pandemic education. The analysis also showed that, when communicating feedback digitally, more inclusive formats are preferred, e.g. informing learners about how they perform compared to peers. The increased need for comparative performance-oriented feedback, however, may affect students' goal orientations. In general, the results of this study suggest that while interactivity features of online instruments are key to ensuring social presence when using digital forms of feedback, balancing online with offline approaches should be recommended.

Originality/value
This research contributes to the gap in the scientific literature on feedback digitalization. Most of the existing research are in the domain of automated feedback generated by various learning environments, while literature on digital feedback in online classrooms, e.g. empirical studies on preferences for typology, formats and communication channels for digital feedback, to the best of the authors’ knowledge is largely lacking. The findings and recommendations of this study extend their relevance to post-pandemic education for which hybrid classroom is opted among the highly preferred formats by survey respondents.

KeywordsDigital feedback; Online feedback; Feedback digitization; Feedback communication instruments; Use of technology for feedback
Year2023
JournalJournal of Research in Innovative Teaching & Learning
Journal citationpp. 1-20
PublisherEmerald
ISSN2397-7604
Digital Object Identifier (DOI)https://doi.org/10.1108/JRIT-02-2023-0014
Web address (URL)https://www.emerald.com/insight/content/doi/10.1108/JRIT-02-2023-0014/full/pdf
Accepted author manuscript
License
File Access Level
Open
Publisher's version
License
File Access Level
Open
Output statusPublished
Publication dates
Online03 Oct 2023
Publication process dates
Deposited25 Jun 2024
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Accepted author manuscript
10-1108_JRIT-02-2023-0014.pdf
License: CC BY 4.0
File access level: Open


Publisher's version
10-1108_JRIT-02-2023-0014.pdf
License: CC BY 4.0
File access level: Open

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