Evaluating the impact of implementing a multi-functional digital communication platform (Mobile communication apps) on the performance of healthcare professionals (HCPs) and on the operational efficiency of the hospital.

MPhil Thesis


Zaib, J. 2024. Evaluating the impact of implementing a multi-functional digital communication platform (Mobile communication apps) on the performance of healthcare professionals (HCPs) and on the operational efficiency of the hospital. MPhil Thesis https://doi.org/10.48773/q6983
AuthorsZaib, J.
TypeMPhil Thesis
Qualification nameMaster of Philosophy (BLSS)
Abstract

Effective communication is essential in the healthcare industry, as it can significantly improve workflow and positively impact patient care and healthcare professionals' (HCPs) working conditions. With the introduction of digital technologies, healthcare systems have been able to upgrade communication channels and streamline communication processes. Among these technologies, the pager system has been widely embraced by hospitals worldwide as a means to improve communication among HCPs. With progress in science and technology, new communication platforms have been developed and are now widely used in many sectors. Poor communication in hospitals affects four aspects of hospital work: efficiency of resource utilisation, effectiveness of core operations, quality of HCP’s work life and quality of service provided in the hospital. This project examines these issues in the UK National Health Service by comparing the traditional pager system with widely available multi-functional mobile phone communications apps such as WhatsApp and bespoke apps such as Alertive and Medic Bleep. A survey of HCPs and some in-depth interviews were conducted to examine the lived experience of working with pagers and apps. The results show that HCPs have reported that using modern, multi-functional digital communication apps can significantly enhance workflow efficiency within the hospital. This, in turn, can positively impact various aspects of hospital operations, such as resource utilisation, patient care, and staff work-life balance. The project recommends that healthcare managers consider investing in communication apps that offer multiple functionalities to replace traditional pagers. However, it is essential to acknowledge that implementing new technology may present challenges in terms of change management.

KeywordsDigital technology, Operations management, Technology Adoption, Hospital Management, Healthcare Management, Digital Transformation, Digital Health, Implementation Management, Communication Process Management, Effective Communication in Healthcare, Organizational Culture, Resource Utilization, Hospital Communication Processes, Work-Life Balance, Patient Care, Service Management, Quality of Healthcare Service, Patient Journey
Year2024
PublisherCollege of Business, Law and Social Sciences, University of Derby
Digital Object Identifier (DOI)https://doi.org/10.48773/q6983
FunderEuropean Regional Development Fund
File
License
File Access Level
Controlled
Output statusUnpublished
Publication process dates
Deposited07 Jun 2024
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https://repository.derby.ac.uk/item/q6983/evaluating-the-impact-of-implementing-a-multi-functional-digital-communication-platform-mobile-communication-apps-on-the-performance-of-healthcare-professionals-hcps-and-on-the-operational-efficiency

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Related outputs

Evaluation of the impact of implementing a new digital communication platform in hospital workflow
Lawson, A., Zaib, J. and Daniel, J. 2023. Evaluation of the impact of implementing a new digital communication platform in hospital workflow. The British Academy of Management (BAM) Conference. Newcastle 06 - 08 Sep 2016 British Academy of Management (BAM).