| Abstract | Problem Statement, Background, and Rationale: The successful implementation of IT systems in the UAE oil and gas sector is influenced by management mindset. However, the role of internal and external management mindset factors in determining IT system effectiveness remains an underexplored area. This research problem centres on investigating how a supportive management mindset facilitates IT implementation through dynamic capabilities and IT quality standards. Current literature inadequately addresses the inverse relationship between management mindset and IT system adoption in the UAE oil and gas industry, necessitating an in-depth investigation on addressing this research gap. This study fills this research gap by identifying key internal (IT competencies, leadership, systems awareness) and external (PESTLE, competition, customer demands) factors influencing IT system implementation. It examines how these factors affect organisational dynamic capabilities and IT quality standards, thereby ensuring technological effectiveness. The study is envisaged to be beneficial and particularly relevant as the UAE oil and gas sector faces increasing digital transformation pressures, requiring structured and adaptive management strategies.
Research Aims, Objectives, and Conceptual Framework: The overarching aim of this research is to develop a supportive management mindset model that enhances IT system implementation in the oil and gas sector. To achieve this aim, the study is designed to establish the following objectives: (1) identify the practices of a supportive management mindset and their influence on IT system implementation, (2) analyse the impact of these practices, and (3) develop an applicable model for IT system adoption in the UAE oil and gas industry. The research is guided by the following questions: How do internal and external management mindset factors influence IT system implementation? How does management mindset affect technology adoption through dynamic capabilities and IT quality standards? The study employs a conceptual framework integrating Dynamic Capabilities Theory and IT quality standards to explore these relationships systematically.
Data Collection, Analysis, and Key Findings: A quantitative research methodology was employed, involving the distribution of 382 questionnaires to employees across the UAE oil and gas sector, with 172 valid responses (45% response rate). Data analysis was conducted using SPSS, employing regression analysis to test the proposed hypotheses. Findings confirm that a supportive management mindset significantly influences IT system implementation. Internal factors such as IT competencies, leadership, and systems awareness, along with external factors like PESTLE conditions, competition, and customer demands, positively impact IT system adoption. Additionally, dynamic capabilities and IT quality standards were found to mediate the relationship between management mindset and IT system success. The study supports all proposed hypotheses, reinforcing the critical role of management mindset in fostering successful technology implementation. However, the hypotheses are considered in the context of this research design
Research Discussion and Contributions to Knowledge: This research makes significant academic and practical contributions. Academically, it develops a comprehensive framework integrating management mindset characteristics with IT system implementation, bridging gaps in existing literature. The study contributes by (1) identifying key internal and external factors influencing IT adoption, (2) integrating Dynamic Capabilities Theory to contextualize IT system adaptation, (3) incorporating IT quality standards for enhanced technological effectiveness, and (4) applying the framework to a real-world context, specifically ADNOC.
Practically, the research proposes a structured model that aids organisations in improving IT system implementation. The findings emphasize the need for management to align leadership practices with technological needs, foster a culture of continuous learning, and actively engage employees in IT transformation initiatives. The proposed model offers oil and gas sector stakeholders a strategic approach to enhancing IT project success rates, improving customer satisfaction, and aligning with international IT quality standards. As the UAE's oil and gas industry continues its digital transformation, this study provides contributes towards a foundational framework to guide effective IT system adoption and sustain competitive advantage. |
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