Customer integration and operational performance: The mediating role of information quality
Journal article
Chavez, Roberto, Yu, Wantao, Gimenez, Cristina, Fynes, Brian and Wiengarten, Frank 2015. Customer integration and operational performance: The mediating role of information quality. Decision Support Systems. https://doi.org/10.1016/j.dss.2015.10.001
| Authors | Chavez, Roberto, Yu, Wantao, Gimenez, Cristina, Fynes, Brian and Wiengarten, Frank |
|---|---|
| Abstract | Much supply chain integration literature tends to be biased towards its positive impact on operational performance. However, inconclusive results demand investigation of the mechanisms through which supply chain integration can lead to superior operational performance. The purpose of this study is to identify empirically the mediating role of information quality on the relationship between customer integration and operational performance, and the direct relationship between customer integration and operational performance. The study is based on a questionnaire sent to 228 manufacturing companies in the Republic of Ireland, and the relationships between the constructs are analyzed through regression analysis. The results indicate that information quality partially mediates the relationship between customer integration and quality, delivery and flexibility. Further, information quality was found to fully mediate the relationship between customer integration and cost. |
| Keywords | Integration; Performance |
| Year | 2015 |
| Journal | Decision Support Systems |
| Publisher | Elsevier |
| ISSN | 01679236 |
| Digital Object Identifier (DOI) | https://doi.org/10.1016/j.dss.2015.10.001 |
| Web address (URL) | http://hdl.handle.net/10545/623331 |
| hdl:10545/623331 | |
| Publication dates | 18 Oct 2015 |
| Publication process dates | |
| Deposited | 18 Jan 2019, 15:09 |
| Accepted | 01 Oct 2015 |
| Rights | Archived with thanks to Decision Support Systems |
| Contributors | University College Dublin, Dublin, Universidad Diego Portales, Chile, University of Kent and Ramon Llull University, Barcelona, Spain |
| File | File Access Level Open |
| File | File Access Level Open |
Permalink -
https://repository.derby.ac.uk/item/9277q/customer-integration-and-operational-performance-the-mediating-role-of-information-quality
Download files
60
total views32
total downloads2
views this month0
downloads this month
Export as
Related outputs
A case study for merging supply chain and blockchain in Australian manufacturer
Daniel, Jay, Maroun, E and Fynes, B 2021. A case study for merging supply chain and blockchain in Australian manufacturer.Green human resource management and environmental cooperation: An ability-motivation-opportunity and contingency perspective
Yu, Wantao, Chavez, Roberto, Feng, Mengying, Wong, Chee Yew and Fynes, Brian 2019. Green human resource management and environmental cooperation: An ability-motivation-opportunity and contingency perspective. International Journal of Production Economics. 219, pp. 224-235. https://doi.org/10.1016/j.ijpe.2019.06.013The tension between worker safety and organization survival
Pagell, Mark, Parkinson, Mary, Veltri, Anthony, Gray, John, Louis, Michail, Wiengarten, Frank and Fynes, Brian 2020. The tension between worker safety and organization survival. Management Science. https://doi.org/10.1287/mnsc.2020.3589Re-evaluating supply chain integration and firm performance: linking operations strategy to supply chain strategy
Wiengarten, Frank, Li, Huashan, Singh, Prakash J. and Fynes, Brian 2019. Re-evaluating supply chain integration and firm performance: linking operations strategy to supply chain strategy. Supply Chain Management: An International Journal. 24 (4), pp. 540-559. https://doi.org/10.1108/scm-05-2018-0189Adoption of blockchain technology in supply chain transparency: Australian manufacturer case study
Maroun, Elias A., Daniel, Jay and Fynes, Brian 2019. Adoption of blockchain technology in supply chain transparency: Australian manufacturer case study. Proceedings of the 10th European Decision Sciences Institute (EDSI).The relationship between investments in lean practices and operational performance: exploring the moderating effects of operational intellectual capital
Onofrei, George, Fynes, Brian, Wiengarten, Frank, Humphreys, Paul and Prester, Jazna 2019. The relationship between investments in lean practices and operational performance: exploring the moderating effects of operational intellectual capital. International Journal of Operations & Production Management. https://doi.org/10.1108/IJOPM-04-2018-0201Building routines for non-routine events: Supply chain resilience learning mechanisms and their antecedents.
Scholten, Kirstin, Sharkey Scott, Pamela and Fynes, Brian 2019. Building routines for non-routine events: Supply chain resilience learning mechanisms and their antecedents. Supply Chain Management: An International Journal. https://doi.org/10.1108/SCM-05-2018-0186Internal lean practices and performance: The role of technological turbulence.
Chavez, Roberto, Yu, Wantao, Jacobs, Mark, Wiengarten, Frank, Lecuna, Antonio and Fynes, Brian 2014. Internal lean practices and performance: The role of technological turbulence. International Journal of Production Economics. https://doi.org/10.1016/j.ijpe.2014.10.005Exploring the importance of cultural collectivism on the efficacy of lean practices: Taking an organisational and national perspective.
Wiengarten, Frank, Gimenez, Cristina, Fynes, Brian and Ferdows, Kasra 2015. Exploring the importance of cultural collectivism on the efficacy of lean practices: Taking an organisational and national perspective. International Journal of Operations & Production Management. https://doi.org/10.1108/IJOPM-09-2012-0357Resource allocation in multi-class dynamic PERT networks with finite capacity
Yaghoubi, Saeed, Noori, Siamak, Azaron, Amir and Fynes, Brian 2015. Resource allocation in multi-class dynamic PERT networks with finite capacity. European Journal of Operational Research. https://doi.org/10.1016/j.ejor.2015.06.038The adoption of multiple certification standards: perceived performance implications of quality, environmental and health & safety certifications
Wiengarten, Frank, Humphreys, Paul, Onofrei, George, Fynes, Brian and wiengarten 2016. The adoption of multiple certification standards: perceived performance implications of quality, environmental and health & safety certifications. Production Planning & Control. https://doi.org/10.1080/09537287.2016.1239847Mitigation processes – antecedents for building supply chain resilience.
Scholten, Kirstin, Sharkey Scott, Pamela and Fynes, Brian 2014. Mitigation processes – antecedents for building supply chain resilience. Supply Chain Management: An International Journal. https://doi.org/10.1108/SCM-06-2013-0191