Customer integration and operational performance: The mediating role of information quality

Journal article


Chavez, Roberto, Yu, Wantao, Gimenez, Cristina, Fynes, Brian and Wiengarten, Frank 2015. Customer integration and operational performance: The mediating role of information quality. Decision Support Systems. https://doi.org/10.1016/j.dss.2015.10.001
AuthorsChavez, Roberto, Yu, Wantao, Gimenez, Cristina, Fynes, Brian and Wiengarten, Frank
Abstract

Much supply chain integration literature tends to be biased towards its positive impact on operational performance. However, inconclusive results demand investigation of the mechanisms through which supply chain integration can lead to superior operational performance. The purpose of this study is to identify empirically the mediating role of information quality on the relationship between customer integration and operational performance, and the direct relationship between customer integration and operational performance. The study is based on a questionnaire sent to 228 manufacturing companies in the Republic of Ireland, and the relationships between the constructs are analyzed through regression analysis. The results indicate that information quality partially mediates the relationship between customer integration and quality, delivery and flexibility. Further, information quality was found to fully mediate the relationship between customer integration and cost.

KeywordsIntegration; Performance
Year2015
JournalDecision Support Systems
PublisherElsevier
ISSN01679236
Digital Object Identifier (DOI)https://doi.org/10.1016/j.dss.2015.10.001
Web address (URL)http://hdl.handle.net/10545/623331
hdl:10545/623331
Publication dates18 Oct 2015
Publication process dates
Deposited18 Jan 2019, 15:09
Accepted01 Oct 2015
Rights

Archived with thanks to Decision Support Systems

ContributorsUniversity College Dublin, Dublin, Universidad Diego Portales, Chile, University of Kent and Ramon Llull University, Barcelona, Spain
File
File Access Level
Open
File
File Access Level
Open
Permalink -

https://repository.derby.ac.uk/item/9277q/customer-integration-and-operational-performance-the-mediating-role-of-information-quality

Download files

  • 43
    total views
  • 15
    total downloads
  • 0
    views this month
  • 1
    downloads this month

Export as

Related outputs

A case study for merging supply chain and blockchain in Australian manufacturer
Daniel, Jay, Maroun, E and Fynes, B 2021. A case study for merging supply chain and blockchain in Australian manufacturer.
Green human resource management and environmental cooperation: An ability-motivation-opportunity and contingency perspective
Yu, Wantao, Chavez, Roberto, Feng, Mengying, Wong, Chee Yew and Fynes, Brian 2019. Green human resource management and environmental cooperation: An ability-motivation-opportunity and contingency perspective. International Journal of Production Economics. 219, pp. 224-235. https://doi.org/10.1016/j.ijpe.2019.06.013
The tension between worker safety and organization survival
Pagell, Mark, Parkinson, Mary, Veltri, Anthony, Gray, John, Louis, Michail, Wiengarten, Frank and Fynes, Brian 2020. The tension between worker safety and organization survival. Management Science. https://doi.org/10.1287/mnsc.2020.3589
Re-evaluating supply chain integration and firm performance: linking operations strategy to supply chain strategy
Wiengarten, Frank, Li, Huashan, Singh, Prakash J. and Fynes, Brian 2019. Re-evaluating supply chain integration and firm performance: linking operations strategy to supply chain strategy. Supply Chain Management: An International Journal. 24 (4), pp. 540-559. https://doi.org/10.1108/scm-05-2018-0189
Adoption of blockchain technology in supply chain transparency: Australian manufacturer case study
Maroun, Elias A., Daniel, Jay and Fynes, Brian 2019. Adoption of blockchain technology in supply chain transparency: Australian manufacturer case study. Proceedings of the 10th European Decision Sciences Institute (EDSI).
The relationship between investments in lean practices and operational performance: exploring the moderating effects of operational intellectual capital
Onofrei, George, Fynes, Brian, Wiengarten, Frank, Humphreys, Paul and Prester, Jazna 2019. The relationship between investments in lean practices and operational performance: exploring the moderating effects of operational intellectual capital. International Journal of Operations & Production Management. https://doi.org/10.1108/IJOPM-04-2018-0201
Building routines for non-routine events: Supply chain resilience learning mechanisms and their antecedents.
Scholten, Kirstin, Sharkey Scott, Pamela and Fynes, Brian 2019. Building routines for non-routine events: Supply chain resilience learning mechanisms and their antecedents. Supply Chain Management: An International Journal. https://doi.org/10.1108/SCM-05-2018-0186
Internal lean practices and performance: The role of technological turbulence.
Chavez, Roberto, Yu, Wantao, Jacobs, Mark, Wiengarten, Frank, Lecuna, Antonio and Fynes, Brian 2014. Internal lean practices and performance: The role of technological turbulence. International Journal of Production Economics. https://doi.org/10.1016/j.ijpe.2014.10.005
Exploring the importance of cultural collectivism on the efficacy of lean practices: Taking an organisational and national perspective.
Wiengarten, Frank, Gimenez, Cristina, Fynes, Brian and Ferdows, Kasra 2015. Exploring the importance of cultural collectivism on the efficacy of lean practices: Taking an organisational and national perspective. International Journal of Operations & Production Management. https://doi.org/10.1108/IJOPM-09-2012-0357
Resource allocation in multi-class dynamic PERT networks with finite capacity
Yaghoubi, Saeed, Noori, Siamak, Azaron, Amir and Fynes, Brian 2015. Resource allocation in multi-class dynamic PERT networks with finite capacity. European Journal of Operational Research. https://doi.org/10.1016/j.ejor.2015.06.038
The adoption of multiple certification standards: perceived performance implications of quality, environmental and health & safety certifications
Wiengarten, Frank, Humphreys, Paul, Onofrei, George, Fynes, Brian and wiengarten 2016. The adoption of multiple certification standards: perceived performance implications of quality, environmental and health & safety certifications. Production Planning & Control. https://doi.org/10.1080/09537287.2016.1239847
Mitigation processes – antecedents for building supply chain resilience.
Scholten, Kirstin, Sharkey Scott, Pamela and Fynes, Brian 2014. Mitigation processes – antecedents for building supply chain resilience. Supply Chain Management: An International Journal. https://doi.org/10.1108/SCM-06-2013-0191
Complexity and the triple bottom line: an information-processing perspective.
Wiengarten, Frank, Ahmed, Muhammad Usman, Longoni, Annachiara, Pagell, Mark and Fynes, Brian 2017. Complexity and the triple bottom line: an information-processing perspective. International Journal of Operations & Production Management. https://doi.org/10.1108/IJOPM-06-2016-0292
The development of an outsourcing process model
Marshall, Donna, Lamming, Richard, Fynes, Brian and De Búrca, Seán 2005. The development of an outsourcing process model. International Journal of Logistics Research and Applications. https://doi.org/10.1080/13675560500407135
Communication media selection in buyer-supplier relationships
Ambrose, Eamonn, Marshall, Donna, Fynes, Brian and Lynch, Daniel F. 2008. Communication media selection in buyer-supplier relationships. International Journal of Operations & Production Management. https://doi.org/10.1108/01443570810861561