Conflict management styles used by nurses in Jordan

Journal article


Al-Hamdan, Zaid, Norrie, Peter and Anthony, Denis 2014. Conflict management styles used by nurses in Jordan. Journal of Research in Nursing. https://doi.org/10.1177/1744987112466085
AuthorsAl-Hamdan, Zaid, Norrie, Peter and Anthony, Denis
Abstract

The aim of this study is to investigate the conflict management styles used by nurse managers in Jordan. There are five main styles which nurse managers use to deal with conflict. At present research into their utilisation is dominated by reports from Western countries. This research is the second to investigate their use by nurses in an Arab country and it illustrates both similarities and differences with this earlier work, allowing an initial profile to be constructed which may be applicable to the larger Arab world of health care. Cross sectional quantitative survey of nurse managers in Jordan. The Rahim Organisation Conflict Inventory (ROCI II) questionnaire was completed by 350 (83% response).The nurse managers were most likely to use an integrating style of conflict management, followed in rank order by comprising, obliging, dominating and avoiding. A tentative model of the styles which nurse managers in Arab countries use to manage conflict is proposed, which suggests that these managers are likely to provide stable workplaces.

The aim of this study is to investigate the conflict management styles used by nurse managers in Jordan.
There are five main styles which nurse managers use to deal with conflict. At present research into their utilisation is dominated by reports from Western countries. This research is the second to investigate their use by nurses in an Arab country and it illustrates both similarities and differences with this earlier work, allowing an initial profile to be constructed which may be applicable to the larger Arab world of health care.
Cross sectional quantitative survey of nurse managers in Jordan. The Rahim Organisation Conflict Inventory (ROCI II) questionnaire was completed by 350 (83% response).The nurse managers were most likely to use an integrating style of conflict management, followed in rank order by comprising, obliging, dominating and avoiding. A tentative model of the styles which nurse managers in Arab countries use to manage conflict is proposed, which suggests that these managers are likely to provide stable workplaces.

Keywordsconflict management; nurses organisational behaviour; Jordan; Arab countries
Year2014
JournalJournal of Research in Nursing
PublisherSage
ISSN1744-9871
1744-988X
Digital Object Identifier (DOI)https://doi.org/10.1177/1744987112466085
Web address (URL)http://hdl.handle.net/10545/623321
hdl:10545/623321
Publication dates01 Feb 2014
Publication process dates
Deposited18 Jan 2019, 09:49
Accepted2014
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Archived with thanks to Journal of Research in Nursing

ContributorsUniversity of Leeds, Jordan University of Science and Technology, Jordan, De Montfort University, Leicester, Assistant Professor, Faculty of Nursing, Jordan University of Science and Technology, Jordan, Principal Lecturer and Senior Research Fellow, School of Nursing and Midwifery, De Montfort University, UK and Professor of Nursing, School of Nursing and Midwifery, De Montfort University, UK
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