Investigating the role of social media in polio prevention in India: a Delphi-DEMATEL approach
Journal article
Authors | Kumar, Anil, Kaviani, Mohamad Amin, Bottani, Eleonora, Dash, Manoj Kumar and Zavadskas, Edmundas Kazimieras |
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Abstract | Abstract Purpose- This study aims to evaluate the role of social media (SM) tools in the polio prevention in an Indian context, using a hybrid Delphi-DEMATEL approach. Design/methodology/approach- A preliminary list of suitable evaluation criteria was derived from an extensive literature review. Ten experts were then contacted to collect data and finalize the most prominent criteria using the Delphi method. To establish cause-effect relationships among the criteria, further data were collected from twenty-one experts. The decision-making trial and evaluation laboratory (DEMATEL) method was applied to process and interpret the data collected. Findings- The analysis grouped criteria into two sets, i.e. cause and effect. The results show that awareness of social cause and government utilization of resources fall into the cause group; these elements are critical since both directly affect the remaining criteria. These outcomes can help government and businesses to utilize SM for public health surveillance, e.g. to promote schemes/initiatives through sites concerning polio or related health issues. Practical implications- The findings of this research are useful for governments and individual companies to conceive their marketing initiatives akin to polio prevention issues using SM. Originality/value- Despite the emergence of SM, there has been little discussion in existing literature on their role for polio prevention; however, measuring such role could be useful in practice, to help decision makers (DMs) exploiting the potential of SM in the healthcare context. To fill this gap, this study aims to measure the role of SM in polio prevention in the Indian context and to create a cause-effect evaluation model. Using an integrated Delphi-DEMATEL framework for decision-making in the healthcare context is another novelty of this study. |
Abstract | |
Keywords | Polio prevention; Social Media; Delphi method; DEMATEL method; Influential Network Relationship Map. |
Year | 2018 |
Journal | Kybernetes |
Publisher | Emerald |
ISSN | 0368-492X |
Digital Object Identifier (DOI) | https://doi.org/10.1108/K-06-2017-0210 |
Web address (URL) | http://hdl.handle.net/10545/623207 |
hdl:10545/623207 | |
Publication dates | 08 May 2018 |
Publication process dates | |
Deposited | 08 Dec 2018, 12:38 |
Rights | Archived with thanks to Kybernetes |
Contributors | BML Munjal University, Gurgaon, India, Islamic Azad University, University of Parma, Indian Institute of Information Technology & Management, Vilnius Gediminas Technical University, School of Management, BML Munjal University, Gurgaon, India, Young Researchers and Elite Club, Shiraz Branch, Islamic Azad Universtiy, Shiraz, Iran, Department of Engineering and Architecture, University of Parma, Parma, Italy, Indian Institute of Information Technology and Management, Gwalior, Madhya Pradesh, India and Institute of Sustainable Construction, Faculty of Civil Engineering, Vilnius Gediminas Technical University, Vilnius, Lithuania |
File | File Access Level Open |
File | File Access Level Controlled |
https://repository.derby.ac.uk/item/93zx5/investigating-the-role-of-social-media-in-polio-prevention-in-india-a-delphi-dematel-approach
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