Patient and clinician engagement with health information in the primary care waiting room: A mixed methods case study

Journal article


Penry Williams, Cara, Elliott, Kristine, Gall, Jane and Woodward-Kron, Robyn 2019. Patient and clinician engagement with health information in the primary care waiting room: A mixed methods case study. Journal of Public Health Research. https://doi.org/10.4081/jphr.2019.1476
AuthorsPenry Williams, Cara, Elliott, Kristine, Gall, Jane and Woodward-Kron, Robyn
Abstract

Background. Primary care waiting rooms can be sites of health promotion and health literacy development through the provision of readily accessible health information. To date, few studies have considered patient engagement with televised health messages in the waiting room, nor have studies investigated whether patients ask their clinicians about this information. The aim of this study was therefore to examine patient (or accompanying person) and clinician engagement with waiting room health information, including televised health messages.

Design and methods. The mixed methods case study was undertaken in a regional general practice in Victoria, Australia, utilising patient questionnaires, waiting room observations, and clinician logbooks and interviews. The qualitative data were analysed by content analysis; the questionnaire data were analysed using descriptive statistics.

Results. Patients engaged with a range of health information in the waiting room and reportedly received health messages from this information. 44% of the questionnaire respondents (33 of 74) reported watching the television health program, and half of these reported receiving a take home health message from this source. Only one of the clinicians (N=9) recalled a patient asking about the televised health program.

Conclusions. The general practice waiting room remains a site where people engage with the available health information, with a televised health ‘infotainment’ program receiving most attention from patients. Our study showed that consumption of health information was primarily passive and tended not to activate patient discussions with clinicians. Future studies could investigate any link between the health infotainment program and behaviour change.

KeywordsPublic health; Health literacy; General practice; Waiting time; Health promotion
Year2019
JournalJournal of Public Health Research
PublisherPage Press
ISSN2279-9028
2279-9036
Digital Object Identifier (DOI)https://doi.org/10.4081/jphr.2019.1476
Web address (URL)http://hdl.handle.net/10545/623615
hdl:10545/623615
Publication dates11 Mar 2019
Publication process dates
Deposited19 Mar 2019, 12:08
Accepted22 Feb 2019
ContributorsUniversity of Melbourne (Victoria, Australia)
File
File Access Level
Open
File
File Access Level
Open
Permalink -

https://repository.derby.ac.uk/item/952zx/patient-and-clinician-engagement-with-health-information-in-the-primary-care-waiting-room-a-mixed-methods-case-study

Download files

  • 22
    total views
  • 2
    total downloads
  • 1
    views this month
  • 0
    downloads this month

Export as

Related outputs

A common language and shared understanding?: Corpus approaches in support of system responses to family violence
Penry Williams, Cara and Stebbins, Tonya N. 2023. A common language and shared understanding?: Corpus approaches in support of system responses to family violence. Corpora.
Discovering intercultural communication: From language users to language use
Kim, Hyejeong and Penry Williams, Cara 2021. Discovering intercultural communication: From language users to language use. Palgrave Macmillan/ Springer.
A sociolinguistic perspective on the (quasi-)modals of obligation and necessity in Australian English
Penry Williams, Cara and Korhonen, Minna 2020. A sociolinguistic perspective on the (quasi-)modals of obligation and necessity in Australian English. English World-Wide. https://doi.org/10.1075/eww.00051.pen
Here’s looking at youse: Understanding the place of yous(e) in Australian English
Mulder, Jean and Penry Williams, Cara 2020. Here’s looking at youse: Understanding the place of yous(e) in Australian English. in: Springer.
Folklinguistics and social meaning in Australian English.
Penry Williams, Cara 2019. Folklinguistics and social meaning in Australian English. Routledge.
Sort of in Australian English: The elasticity of a pragmatic marker
Mulder, Jean, Penry Williams, Cara and Moore, Erin E. F. 2019. Sort of in Australian English: The elasticity of a pragmatic marker. Journal of Asian Pacific Communication. https://doi.org/10.1075/japc.00019.mul
Understanding the place of Australian English: exploring folk linguistic accounts through contemporary Australian authors
Mulder, Jean and Penry Williams, Cara 2018. Understanding the place of Australian English: exploring folk linguistic accounts through contemporary Australian authors. Asian Englishes. https://doi.org/10.1080/13488678.2018.1422323
A preservice teacher’s learning of instructional scaffolding in the EAL practicum
Nguyen, Minh Hue and Penry Williams, Cara 2019. A preservice teacher’s learning of instructional scaffolding in the EAL practicum. Australian Journal of Language and Literacy.
Appeals to semiotic registers in ethno-metapragmatic accounts of variation
Penry Williams, Cara 2019. Appeals to semiotic registers in ethno-metapragmatic accounts of variation. Journal of Linguistic Anthropology. https://doi.org/10.1111/jola.12213
Losing people: a linguistic analysis of minimisation in First World War soldiers’ accounts of violence
Penry Williams, Cara and Rice-Whetton, John 2019. Losing people: a linguistic analysis of minimisation in First World War soldiers’ accounts of violence. in: Palgrave.