In need of a makeover? Image repair and brand apology: A South African brand reality

Book chapter


Greeff, E. and Verwey, S 2023. In need of a makeover? Image repair and brand apology: A South African brand reality. in: Verwey, S, Benecke, R and Phumo, T (ed.) Strategic Communication: South African perspectives Oxford Oxford University Press (OUP).
AuthorsGreeff, E. and Verwey, S
EditorsVerwey, S, Benecke, R and Phumo, T
Abstract

Strategic Communication straddles the disciplines of Business Communication, Stakeholder Communication, Public Relations and Integrated Marketing Communications. Strategic Communication: South African perspectives breaks down these silos and emphasise the importance of a holistic and strategic approach to communication. This textbook will offer a South African perspective on the emerging discipline and practice of strategic communication.

Increasing technological complexity and globalisation have resulted in fundamental societal and business changes that require scholars and practitioners to challenge their own theoretical assumptions, and come to grips with the implications of paradigm shifts in various fields including public relations and communication. This book will explore the nature of these paradigm shifts, and considers what implications tensions in the field hold for public relations and communication scholarship in general, but also specifically for the South African field of scholarship and practice.

This text is aimed at undergraduate students, enrolled in South African tertiary education institutions studying communication science, corporate communication, marketing communication, marketing and brand communication and public relations. The book is intended to provide a key text that can be used throughout a learner's undergraduate studies in various theoretical and applied modules.

KeywordsStrategic communication; South Africa; Marketing communications
Year2023
Book titleStrategic Communication: South African perspectives
PublisherOxford University Press (OUP)
Place of publicationOxford
ISBN9780190751234
Web address (URL)https://global.oup.com/academic/product/strategic-communication-south-african-perspectives-9780190751234?q=Strategic%20Communication:%20South%20African%20perspectives&cc=gb&lang=en#
Output statusPublished
Publication dates
Online07 Sep 2023
Publication process dates
Deposited12 Jul 2023
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