Advancing Mobile Open Learning through DigiBot technology: a case study of using WhatsApp as a scalable learning tool
Journal article
Authors | Greeff, E., Rivers, L. and Wilson, T. |
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Abstract | This article presents a case study that outlines the potential of DigiBot technology, an interactive automated response program, in Mobile Open Learning (MOL) for Business subjects. The study, which draws on a project implemented in Sub-Saharan Africa, demonstrates the applications of DigiBots delivered via WhatsApp to over 650,000 learners. Employing a mixed-methods approach, the article reports on live event tracking, qualitative observations from facilitators and learning technologists, and a learner survey (N=304,000). The research offers practical recommendations and proposes a model for scalable DigiBot Learning. Findings reveal that in this case, DigiBot MOL had the potential to effectively address two key obstacles in open learning: accessibility and scalability. Leveraging mobile platforms such as WhatsApp mitigates accessibility restrictions, particularly in resource-constrained contexts, while tailored micro-learning enhances scalability. |
Keywords | Mobile learning; DigiBot learning; WhatsApp learning; Scalability; Micro-learning; Learning technology; Micro-credentials; e-Learning; Innovative learning; Mobile open learning; Open learning; Distance learning |
Year | 2024 |
Journal | International Journal of Teaching and Case Studies |
Journal citation | 14 (4), pp. 393-412 |
Publisher | Inderscience Publishers |
ISSN | 1749-916X |
Digital Object Identifier (DOI) | https://doi.org/10.1504/IJTCS.2024.139187 |
Web address (URL) | https://www.inderscience.com/info/inarticle.php?artid=139187 |
Accepted author manuscript | License All rights reserved File Access Level Open |
Accepted author manuscript | License All rights reserved File Access Level Open |
Output status | Published |
Publication dates | |
Online | 24 Jun 2024 |
Publication process dates | |
Accepted | 15 Mar 2024 |
Deposited | 01 Jul 2024 |
https://repository.derby.ac.uk/item/q6vq7/advancing-mobile-open-learning-through-digibot-technology-a-case-study-of-using-whatsapp-as-a-scalable-learning-tool
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