Managing customer relationships in hotel chains: a comparison between guest and manager perceptions
Book chapter
Mavondo, F. T. and Ramkissoon, H 2016. Managing customer relationships in hotel chains: a comparison between guest and manager perceptions. in: Routledge.
Authors | Mavondo, F. T. and Ramkissoon, H |
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Year | 2016 |
Publisher | Routledge |
ISBN | 9781138805057 |
Web address (URL) | http://hdl.handle.net/10545/624002 |
hdl:10545/624002 | |
Publication dates | 03 Jun 2016 |
Publication process dates | |
Deposited | 18 Jul 2019, 13:33 |
Contributors | Monash University |
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