Managing customer relationships in hotel chains: a comparison between guest and manager perceptions
Book chapter
Mavondo, F. T. and Ramkissoon, H 2016. Managing customer relationships in hotel chains: a comparison between guest and manager perceptions. in: Routledge.
| Authors | Mavondo, F. T. and Ramkissoon, H |
|---|---|
| Year | 2016 |
| Publisher | Routledge |
| ISBN | 9781138805057 |
| Web address (URL) | http://hdl.handle.net/10545/624002 |
| hdl:10545/624002 | |
| Publication dates | 03 Jun 2016 |
| Publication process dates | |
| Deposited | 18 Jul 2019, 13:33 |
| Contributors | Monash University |
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