Impact of sustainability practices on hospitality consumers’ behaviors and attitudes: The case of LUX* resorts & hotels
Book chapter
Sowamber, Vishnee, Ramkissoon, Haywantee and Movondo, Felix 2017. Impact of sustainability practices on hospitality consumers’ behaviors and attitudes: The case of LUX* resorts & hotels. in: Routledge.
| Authors | Sowamber, Vishnee, Ramkissoon, Haywantee and Movondo, Felix |
|---|---|
| Abstract | The growing volume of research on customers’ attitudes towards sustainability practices in the hospitality sector has attracted significant interest from researchers and managers in the past decade. This chapter investigates the relationship between sustainability practices in hotels and its influence on consumers’ attitudes and behaviors, and the brand. Using LUX* Resorts & Hotels as a case study, this chapter provides insights into the growing importance of sustainability practices among resorts and hotels. It shows how consumers play an important role in shifting a business strategy towards a more sustainable course. This chapter will be of value to practitioners in helping them align their strategies with customers’ expectations. It contributes to the pool of studies on sustainability in hotels and resorts, which will assist researchers in furthering research and reflection in this area. |
| Keywords | Sustainability practices; CSR; Hospitality; LUX* Resorts & Hotels |
| Year | 2017 |
| Publisher | Routledge |
| ISSN | 9781315445526 |
| Digital Object Identifier (DOI) | https://doi.org/10.4324/9781315445526 |
| Web address (URL) | http://hdl.handle.net/10545/624491 |
| hdl:10545/624491 | |
| File | File Access Level Open |
| Publication dates | 02 Oct 2017 |
| Publication process dates | |
| Deposited | 17 Feb 2020, 16:16 |
| Accepted | 02 Oct 2017 |
| Contributors | Monash University |
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