Interpersonal skills training in virtual reality: lessons for event management

The integration of Virtual Reality (VR) into student and staff training represents a promising development with potential benefits for the event industry. Traditional training methods often face limitations in replicating real-world scenarios, such as crisis management or customer service interactions. This paper examines how VR technology can effectively train interpersonal skills. A qualitative research approach was employed, utilising self-reported conversations, thematic analysis and Creative Analytical Practice for data collection and analysis. An interplay of two factors has been identified, including Immersion and Cognition, and Instant Feedback and Reflection. The results show that despite challenges such as motion sickness or complicated navigation system, VR enhances trainee engagement with study material and provides a safe space for learning and reflection.