The influence of advanced and secure e-commerce environments on customers behaviour: The case of Saudis in the UK

Conference paper

Alshehri, H. and Meziane, F. 2018. The influence of advanced and secure e-commerce environments on customers behaviour: The case of Saudis in the UK. International Conference for Internet Technology and Secured Transactions (ICITST). Cambridge, UK 11 - 14 Dec 2017 IEEE Xplore. https://doi.org/10.23919/icitst.2017.8356411
AuthorsAlshehri, H. and Meziane, F.
TypeConference paper
Abstract

The work reported in this paper is part of a larger study comparing the online activities of Saudi citizens living in Saudi Arabia and those living in the United Kingdom. That study aims to answer the question of whether the environment plays a key role in influencing the activities of Saudis when purchasing goods and services online. This paper considers only that part of the research conducted in the United Kingdom. It attempts to understand the activities and perception of Business to Customer E-Commerce among Saudis living in the UK, and hence what impact being away from their home environment actually has on their online shopping behaviour. Quantitative data was collected from 169 Saudis living in the United Kingdom. Trust in both security and payment were tested, with the result that a high number of Saudis resident in the UK show trust in the security and payment systems associated with online transactions in the United Kingdom. These primary outcomes suggest that the environment plays an important role in changing the shopping behaviours of online customers.

KeywordsBehaviour; ; E-Commerce; ; Payment; ; Saudi citizens; ; Security
Year2018
ConferenceInternational Conference for Internet Technology and Secured Transactions (ICITST)
Journal2017 12th International Conference for Internet Technology and Secured Transactions, ICITST 2017
PublisherIEEE Xplore
Digital Object Identifier (DOI)https://doi.org/10.23919/icitst.2017.8356411
Web address (URL)http://www.scopus.com/inward/record.url?eid=2-s2.0-85048057951&partnerID=MN8TOARS
Journal citationpp. 332 - 337
ISBN978-190832093-3
978-1-5386-0598-1
Web address (URL) of conference proceedingshttps://ieeexplore.ieee.org/xpl/conhome/8354335/proceeding
Output statusPublished
Publication dates
Online10 May 2018
Publication process dates
Deposited05 Jun 2023
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