Technology enabled competitiveness and experiences in hospitality: strategic change in a digitally transformed service landscape
Journal article
Michopoulou, E., Pappas, N. and Oskam, J. 2025. Technology enabled competitiveness and experiences in hospitality: strategic change in a digitally transformed service landscape. Strategic Change. pp. 1-3.
| Authors | Michopoulou, E., Pappas, N. and Oskam, J. |
|---|---|
| Abstract | This special issue of Strategic Change delves into the dynamic interplay between technology and hospitality strategy, offering diverse empirical and theoretical contributions that illuminate the multifaceted ways in which technology is redefining the industry. From digital transformation and sustainability to AI-driven HR, gamification, and service robotics, the contributions presented here reflect a sector in flux—rapidly adapting to complexity, embracing innovation, and reimagining the guest experience. |
| Keywords | technology; hospitality; competitiveness; experience; strategy; services |
| Year | 2025 |
| Journal | Strategic Change |
| Journal citation | pp. 1-3 |
| Publisher | Wiley |
| ISSN | 1099-1697 |
| Accepted author manuscript | License File Access Level Open |
| Output status | Published |
| Publication dates | |
| Online | 11 Jun 2025 |
| Publication process dates | |
| Accepted | 31 May 2025 |
| Deposited | 23 Jun 2025 |
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