The complexity of decision-making processes and IoT adoption in accommodation SMEs
Journal article
Pappas, Nikolaos, Caputo, Andrea, Pellegrini, Massimiliano Matteo, Marzi, Giacomo and Michopoulou, Eleni 2021. The complexity of decision-making processes and IoT adoption in accommodation SMEs. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2021.01.010
| Authors | Pappas, Nikolaos, Caputo, Andrea, Pellegrini, Massimiliano Matteo, Marzi, Giacomo and Michopoulou, Eleni |
|---|---|
| Abstract | The current competitive scenario is fast-moving toward an integration of sophisticated technological innovations, i.e. smart solutions for hospitality, in particular the accommodation industry. Internet of Things (IoT) technologies are able to connect and let communicate different devices to craft a personalized customer experience. Given the undeniable impact for the hospitality sector, the decisions about adopting smart solutions are not always linear: benefits and limitations co-exist and need to be weighed against each other. By adopting fsQCA, this paper compares several decision-making factors that may influence the willingness to adopt IoT, surveying owners/managers in the Greek accommodation industry. Results show four types of decision-making: (i) rational, a weighted evaluation of risks and opportunities; (ii) enthusiast, mostly highlighting benefits to gain a competitive advantage; (iii) cautious, emphasizing risks and barriers to innovate; and (iv) futurist, a consideration of future technological necessities related to the increasing digitalization. |
| Keywords | Marketing; Internet of Things; Hospitality; Technology; Tourism; Smart solutions; decision-making; Fuzzy-set QCA |
| Year | 2021 |
| Journal | Journal of Business Research |
| Publisher | Elsevier |
| ISSN | 0148-2963 |
| Digital Object Identifier (DOI) | https://doi.org/10.1016/j.jbusres.2021.01.010 |
| Web address (URL) | https://www.sciencedirect.com/science/article/pii/S0148296321000102?via%3Dihub |
| https://eprints.lincoln.ac.uk/id/eprint/43798/ | |
| hdl:10545/625579 | |
| Output status | Published |
| Publication dates | 18 Jan 2021 |
| Publication process dates | |
| Deposited | 01 Feb 2021, 11:48 |
| Accepted | 06 Jan 2021 |
| Contributors | University of Sunderland, University of Trento, Italy, University of Lincoln, University of Rome “Tor Vergata”, Italy, University of Lincoln and University of Derby |
| File | File Access Level Restricted |
Permalink -
https://repository.derby.ac.uk/item/924vy/the-complexity-of-decision-making-processes-and-iot-adoption-in-accommodation-smes
91
total views0
total downloads1
views this month0
downloads this month
Export as
Related outputs
Event Innovation and Resilience During Times of Uncertainties
Azara, I., Pappas, N. and Michopoulou, E. 2023. Event Innovation and Resilience During Times of Uncertainties. Event Management. 27, pp. 477-480. https://doi.org/10.3727/152599523X16836740487997Meaning of Fun in Hotel Gamified Applications
Demos Parapanos and Michopoulou, E. 2023. Meaning of Fun in Hotel Gamified Applications. in: Ferrer-Rosell, B., Massimo, D. and Berezina, K. (ed.) Information and Communication Technologies in Tourism 2023 Proceedings of the ENTER 2023 eTourism Conference Springer. pp. 15-27Building resilience and understanding complexities of event project stakeholder management
Wallace, K. and Michopoulou, E. 2023. Building resilience and understanding complexities of event project stakeholder management. Event Management. 27, pp. 281-299. https://doi.org/10.3727/152599522X16419948695143Revisiting Value Co-Creation and Co-Destruction in Events: An Overview
Azara, Iride, Pappas, Nikolaos and Michopoulou, Eleni 2023. Revisiting Value Co-Creation and Co-Destruction in Events: An Overview. Event Management. 27 (2), pp. 157-162. https://doi.org/10.3727/152599521x16367300695672
How to design hotel gamified applications effectively: Understanding the motives of users as hotel visitors
Parapanos, Demos and Michopoulou, Eleni 2022. How to design hotel gamified applications effectively: Understanding the motives of users as hotel visitors. in: Springer.Extended Reality Technologies as A Tool For Managing Crises And Shaping Tourism Safety Perceptions
Karadimitriou, Christina and Michopoulou, Eleni 2021. Extended Reality Technologies as A Tool For Managing Crises And Shaping Tourism Safety Perceptions. in: Goodfellows Publishers .Experiencing the Story: The Role of Destination Image in Film-Induced Tourism
Michopoulou, Eleni, Siurnicka, Aleksandra and Moisa, Delia, Gabriela 2022. Experiencing the Story: The Role of Destination Image in Film-Induced Tourism. in: IGI Global.Let's All Play Together: Motivations of Different Gamification User Types
Michopoulou, Eleni and Parapanos, Demos 2022. Let's All Play Together: Motivations of Different Gamification User Types. in: IGI Global.Gamified Mobile Applications in Tourism
Parapanos, D. and Michopoulou, E. 2022. Gamified Mobile Applications in Tourism. in: Buhalis, B. (ed.) Encyclopedia of Tourism Management and Marketing Cheltenham and Camberley Edward Elgar Publishing. pp. 357-360Innovative Mobile Technology in Hotels and the Use of Gamification
Parapanos, D. and Michopoulou, E. 2022. Innovative Mobile Technology in Hotels and the Use of Gamification. Tourism Planning & Development. pp. 1-26. https://doi.org/10.1080/21568316.2022.2107563Chaordic destination image formulation through gastronomy perspectives: evidence from Greece
Pappas, N., Michopoulou, E., Farmaki, F. and Leivadiotaki, E. 2022. Chaordic destination image formulation through gastronomy perspectives: evidence from Greece. International Journal of Contemporary Hospitality Management. 34 (9), pp. 1-23. https://doi.org/10.1108/IJCHM-10-2021-1252Reimagining where we live: cultural placemaking and the levelling up agenda
Michopoulou, E., Mcilvenna, K., Roe, C. and Antchak, V. 2022. Reimagining where we live: cultural placemaking and the levelling up agenda . UK Parliament.IT and Well-Being in Travel and Tourism
Moisa, Delia and Michopoulou, Eleni 2022. IT and Well-Being in Travel and Tourism. in: Springer.Value co-creation and co-destruction: considerations of spa servicescapes
Buxton, Louise and Michopoulou, Eleni 2021. Value co-creation and co-destruction: considerations of spa servicescapes. Tourism Planning & Development. https://doi.org/10.1080/21568316.2021.1873837Co-creating value in desert tourism experiences
Michopoulou, Eleni, Al-Qasmi, Idrees and Melpignano, Claudia 2021. Co-creating value in desert tourism experiences. Tourism Planning & Development. https://doi.org/10.1080/21568316.2021.1873835Accessibility to spa experiences
Michopoulou, Eleni and Hilton, Sarah J. 2021. Accessibility to spa experiences. in: ICT Tools and Applications for Accessible Tourism IGI Global.Gamification, Game Mechanics, Game Thinking and Players' Profile and Life Cycle
Parapanos, D. and Michopoulou, E. 2021. Gamification, Game Mechanics, Game Thinking and Players' Profile and Life Cycle. in: Xu, F. and Buhalis, D. (ed.) Gamification for tourism Berlin De Gruyter. pp. 13-34Stakeholder Requirements And Value Co-Creation In Events
Wallace, Kevin and Michopoulou, Eleni 2021. Stakeholder Requirements And Value Co-Creation In Events. Event Management. 27, pp. 281-299. https://doi.org/10.3727/152599521x16367300695744An exploration into Gen Ys attitudes and behaviour towards volunteering whilst backpacking
Jelaca, Elena, Azara, Iride and Michopoulou, Eleni 2021. An exploration into Gen Ys attitudes and behaviour towards volunteering whilst backpacking. in: Pappas, N. and Farmaki, A. (ed.) Tourism Dynamics: New perspectives and changing directions Wolvercote, Oxford. Goodfellows. pp. 1-3Perspectives on experiences of tourists with disabilities: implications for their daily lives and for the tourist industry
Rubio-Escuderos, Lucía, García-Andreu, Hugo, Michopoulou, Eleni and Buhalis, Dimitrios 2021. Perspectives on experiences of tourists with disabilities: implications for their daily lives and for the tourist industry. Tourism Recreation Research. pp. 1-16. https://doi.org/10.1080/02508281.2021.1981071Revisiting Value Co-creation and Co-destruction in Tourism
Cavagnaro, Elena, Michopoulou, Eleni and Pappas, Nikolaos 2021. Revisiting Value Co-creation and Co-destruction in Tourism. Tourism Planning & Development. 18 (2), pp. 121-124. https://doi.org/10.1080/21568316.2021.1879924Exploring the relationship between food and spirituality: A literature review
Michopoulou, Eleni and Jauniškis, Pijus 2020. Exploring the relationship between food and spirituality: A literature review. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2020.102494The role of culture on online search behaviour: A comparative study between British and Chinese travellers
Michopoulou, Eleni and Moisa, Delia 2016. The role of culture on online search behaviour: A comparative study between British and Chinese travellers. Springer International Publishing. https://doi.org/10.1007/978-3-319-28231-2Edible insects and their acceptance in western societies
Jauniskis, Pijus and Michopoulou, Eleni 2020. Edible insects and their acceptance in western societies. Journal of Gastronomy and Tourism. https://doi.org/10.3727/216929720x15968961037917Investigating the triangular relationship between Temporary event workforce, event employment businesses and event organisers
Michopoulou, Eleni, Azara, Iride and Russell, Anna 2020. Investigating the triangular relationship between Temporary event workforce, event employment businesses and event organisers. International Journal of Contemporary Hospitality Management. 32 (3), pp. 1-27. https://doi.org/10.1108/IJCHM-11-2018-0925The stakeholder sandwich - a new stakeholder analysis model for events and festivals
Michopoulou, Eleni and Wallace, Kevin 2019. The stakeholder sandwich - a new stakeholder analysis model for events and festivals. Event Management.Challenges in managing peripheral workers within diverse environments.
Michopoulou, Eleni and Melpignano, Claudia 2019. Challenges in managing peripheral workers within diverse environments. Event Management.Understanding key motivations for using a hotel gamified application.
Parapanos, Demos and Michopoulou, Elina 2018. Understanding key motivations for using a hotel gamified application. in: Springer.Hospitality in a Changing World
Michopoulou, E. and Pappas, N. 2019. Hospitality in a Changing World. Hospitality & Society. 9 (3), pp. 259-265. https://doi.org/10.1386/hosp_00001_2"Events in a changing world": Introductory remarks
Michopoulou, E., Azara, I. and Pappas, N. 2019. "Events in a changing world": Introductory remarks. Event Management. 23 (4-5), pp. 491-494. https://doi.org/10.3727/152599518x15403853721510Hotel social media metrics: The ROI dilemma.
Michopoulou, Eleni and Moisa, Delia Gabriela 2018. Hotel social media metrics: The ROI dilemma. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2018.05.019Understanding mega-events success and customer satisfaction.
Michopoulou, Eleni and Giuliano, Chiara 2018. Understanding mega-events success and customer satisfaction. Event Management. https://doi.org/10.3727/152599517X15111988553955Reconsidering the links between Tourism, Health, Wellbeing and Protected Areas
Clarke, A., Azara, I., Michopoulou, E., Niccolini, F. and Taff, B.D. 2018. Reconsidering the links between Tourism, Health, Wellbeing and Protected Areas. in: Azara, I., Michopoulou, E., Niccolini, F., Taff, B.D. and Clarke, A. (ed.) Tourism, health, wellbeing and protected areasqwh Wallingford CABI. pp. 214-216Introduction to Tourism, Health, and Wellbeing and Protected Environments.
Azara, I., Niccolini, F., Taff, B.D., Michopoulou, E. and Clarke, A 2018. Introduction to Tourism, Health, and Wellbeing and Protected Environments. in: Azara, I., Michopoulou, E., Niccolini, F., Taff, B.D. and Clarke, A. (ed.) Tourism, Health, and Wellbeing and Protected Areas Wallingford CABI. pp. 1-7The vision and the mission of the International Journal of Spa and Wellness
Clarke, Alan, Azara, Iride and Michopoulou, Eleni 2018. The vision and the mission of the International Journal of Spa and Wellness. Informa UK Limited. https://doi.org/10.1080/24721735.2018.1438571Guest introduction: Making sense of event experiences.
Ramsbottom, Olivia, Michopoulou, Eleni and Azara, Iride 2018. Guest introduction: Making sense of event experiences. Event Management. 22 (1), pp. 1-8. https://doi.org/10.3727/152599517X15111988553946Local community attitudes and perceptions towards thermalism.
Stevens, F., Azara, Iride and Michopoulou, Eleni 2018. Local community attitudes and perceptions towards thermalism. International Journal of Spa and Wellness. 1 (1), pp. 55-68. https://doi.org/10.1080/24721735.2018.1432451User Acceptance of Social Media for Travel and Tourism
Michopoulou, Eleni and Pappas, Nikolaos 2011. User Acceptance of Social Media for Travel and Tourism. Elsevier.Technology Platforms and Challenges
Michopoulou, Eleni and Buhalis, Dimitrios 2010. Technology Platforms and Challenges. in: Channel View Publications.Accessible Tourism Stakeholder Analysis
Michopoulou, Eleni and Buhalis, Dimitrios 2010. Accessible Tourism Stakeholder Analysis. in: Channel View Publications.Accessible Tourism Marketing Aspects
Michopoulou, Eleni and Buhalis, Dimitrios 2013. Accessible Tourism Marketing Aspects. IV International Congress of Tourism for All, 26-28 June 2013, Avila, Spain.An Investigation of European Destination Management Organisations’ Attitudes towards Accessible Tourism
Michopoulou, Eleni and Buhalis, Dimitrios 2014. An Investigation of European Destination Management Organisations’ Attitudes towards Accessible Tourism.An investigation on the Acceptance of Facebook by Travellers for Travel Planning
Enter, Nina and Michopoulou, Eleni 2013. An investigation on the Acceptance of Facebook by Travellers for Travel Planning. e-Review of Tourism Research (e-RTR).Information provision for challenging markets: the case of the accessibility requiring market in the context of tourism
Michopoulou, Eleni and Buhalis, Dimitrios 2013. Information provision for challenging markets: the case of the accessibility requiring market in the context of tourism. Information and Management. https://doi.org/10.1016/j.im.2013.04.001Usability requirements for accessible tourism systems
Michopoulou, Eleni and Buhalis, Dimitrios 2014. Usability requirements for accessible tourism systems. e-Review of Tourism Research (e-RTR).Accessible tourism futures: the world we dream to live in and the opportunities we hope to have
Michopoulou, Eleni, Ambrose, Ivor, Darcy, Simon and Buhalis, Dimitrios 2015. Accessible tourism futures: the world we dream to live in and the opportunities we hope to have. Journal of Tourism Futures. https://doi.org/10.1108/JTF-08-2015-0043'The Impact of Culture on Tourists' Online Information Search Behaviour: Evidence from the UK and China
Michopoulou, Eleni, Moisa, Delia Gabriela and Michopoulou, E. 2016. 'The Impact of Culture on Tourists' Online Information Search Behaviour: Evidence from the UK and China. Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry. https://doi.org/10.4018/978-1-5225-0201-2.ch001Performance measures of net-enabled hypercompetitive industries: the case of tourism
Michopoulou, Eleni and Buhalis, Dimitrios 2013. Performance measures of net-enabled hypercompetitive industries: the case of tourism. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2007.07.003