The role of visible diversity in retail service quality

Conference item

Foster, Carley and Resnick, Sheilagh 2010. The role of visible diversity in retail service quality. British Academy of Management Conference (BAM 2010), University of Sheffield, Sheffield, 14-16 September 2010. Sheffield
AuthorsFoster, Carley and Resnick, Sheilagh
Year2010
ConferenceBritish Academy of Management Conference (BAM 2010), University of Sheffield, Sheffield, 14-16 September 2010
Web address (URL)http://hdl.handle.net/10545/620748
http://hdl.handle.net/10545/620989
hdl:10545/620989
Publication dates2010
Publication process dates
Deposited09 Nov 2016, 12:52
Deposited22 Nov 2016, 16:38
ContributorsNottingham Trent University
Permalink -

https://repository.derby.ac.uk/item/940zx/the-role-of-visible-diversity-in-retail-service-quality

Log in to edit
  • 79
    total views
  • 0
    total downloads
  • 2
    views this month
  • 0
    downloads this month

Export as

Related outputs

Mind the Gap: DBA students, knowledge generation, transfer and impact
Foster, C., Kirk, S., Kougiannou, N and Scurry, T 2023. Mind the Gap: DBA students, knowledge generation, transfer and impact . Studies in Higher Education. pp. 1-16. https://doi.org/10.1080/03075079.2023.2247437
An analysis of social marketing practice: factors associated with success
Akbar, Bilal, Garnelo-Gomez, Irene, Ndupu, Lawrence, Barnes, Elizabeth and Foster, Carley 2022. An analysis of social marketing practice: factors associated with success. Health Marketing Quarterly. https://doi.org/10.1080/07359683.2021.1997525
Re-imaging a Life After Covid-19
Azara, I. and Foster, C. 2021. Re-imaging a Life After Covid-19. International Journal of Spa and Wellness. 4 (2-3), pp. 114-117. https://doi.org/10.1080/24721735.2021.2015142
Can local finance add value to local small business? Evidence from a UK local loan and grant fund
Cowling, Marc, Nadeem, Simon Peter, Foster, Carley and Baranova, Polina 2020. Can local finance add value to local small business? Evidence from a UK local loan and grant fund. International Review of Entrepreneurship.
Exploring the ZMET methodology in services marketing
Hancock, Charles C. and Foster, Carley 2019. Exploring the ZMET methodology in services marketing. Journal of Services Marketing. https://doi.org/10.1108/JSM-11-2018-0344
Managing higher education brands with an emerging brand architecture: the role of shared values and competing brand identities.
Spry, Louise, Foster, Carley, Pich, Christopher and Peart, Sheine 2018. Managing higher education brands with an emerging brand architecture: the role of shared values and competing brand identities. Journal of Strategic Marketing. https://doi.org/10.1080/0965254X.2018.1501412
A conceptual framework for women’s business survival in the handicraft industry in Malaysia.
Topimin, Salmah, Brindley, Clare and Foster, Carley 2018. A conceptual framework for women’s business survival in the handicraft industry in Malaysia. in: Routledge.
Female entrepreneurial networking in the marketing services sector
Foster, Carley and Brindley, Clare 2018. Female entrepreneurial networking in the marketing services sector. Qualitative Market Research: an International Journal. https://doi.org/10.1108/QMR-11-2016-0106
Dr Who? Identity work in DBA students
Kirk, Susan, Foster, Carley and Kougianno, Konstantina 2017. Dr Who? Identity work in DBA students. British Academy of Management.
Value co-creation in temporary, independent retailing: a study of customer value perceptions of pop-up stores
Foster, Carley, Brindley, Clare, Ghosh, Biswaraj and Armannsdottir, Guja 2017. Value co-creation in temporary, independent retailing: a study of customer value perceptions of pop-up stores.
The role of value co-creation in SME pop-up retail space: a supply-side relational stakeholder perspective.
Foster, Carley, Brindley, Clare, Oxborrow, Lynn and Armannsdottir, Guja 2017. The role of value co-creation in SME pop-up retail space: a supply-side relational stakeholder perspective.
Career transitions in marketing: from corporate life to self-employment
Brindley, Clare, Foster, Carley and Wheatley, Dan 2014. Career transitions in marketing: from corporate life to self-employment. in: Praeger.
Marketing career transitions: women marketers embedded in the profession?
Foster, Carley, Brindley, Clare and Wheatley, Dan 2014. Marketing career transitions: women marketers embedded in the profession? British Academy of Management.
Women in the marketing profession: an exploration
Foster, Carley, Wheatley, Dan and Brindley, Clare 2014. Women in the marketing profession: an exploration. Wiley.
Government intervention in women's entrepreneurship development: the Bumiputera craft industry
Topimin, Salmah, Brindley, Clare and Foster, Carley 2015. Government intervention in women's entrepreneurship development: the Bumiputera craft industry. Institute for Small Business and Entrepeurship.
Poetry in motion: creative networking in micro retail
Foster, Carley and Brindley, Clare 2015. Poetry in motion: creative networking in micro retail. British Academy of Management.
Professional doctorate curriculum design: A resource dependency analysis of DBA stakeholders
Foster, Carley and Kirk, Susan 2016. Professional doctorate curriculum design: A resource dependency analysis of DBA stakeholders. British Academy of Management.
An exploration of Icelandic marketing women entrepreneurs
Armannsdottir, Guja, Brindley, Clare, Foster, Carley, Wheatley, Dan and Pich, Christopher 2016. An exploration of Icelandic marketing women entrepreneurs. in: Edward Elgar Publishing.
Professional standards research: diversity in the workplace
Harris, Lynette and Foster, Carley 2004. Professional standards research: diversity in the workplace. People Management. 10 (17).
Working in East Midlands retailing - a preliminary analysis of the opinions of employees
Foster, Carley, Whysall, P. and Harris, Lynette 2005. Working in East Midlands retailing - a preliminary analysis of the opinions of employees. Annual Contemporary Issues in Retailing and Marketing Conference, Manchester Metropolitan University, Manchester, November, 2005. Manchester Metropolitan University
Diversity management and the line manager
Harris, Lynette and Foster, Carley 2004. Diversity management and the line manager. Professional Standards CIPD Conference, Keele University, Keele, UK, June 2004. Keele
It's marketing... but not as we know it: a qualitative study of marketing in SMEs
Cheng, Ranis, Resnick, Sheilagh, Brindley, Clare and Foster, Carley 2010. It's marketing... but not as we know it: a qualitative study of marketing in SMEs. British Academy of Management Conference (BAM 2010), University of Sheffield, Sheffield, 14-16 September 2010. Sheffield
Managing staff diversity in the retailing sector.
Foster, Carley 2000. Managing staff diversity in the retailing sector. AM2000 Academy of Marketing Conference, Derby University, Derby, July, 2000. Derby University
Job dissatisfaction among retail employees: a study of three leading UK retailers
Foster, Carley, Whysall, P. and Harris, Lynette 2009. Job dissatisfaction among retail employees: a study of three leading UK retailers. International Review of Retail, Distribution and Consumer Research. 19 (2). https://doi.org/10.1080/09593960903109519
Maximising women's potential in the UK's retail sector
Harris, Lynette, Foster, Carley and Whysall, P. 2007. Maximising women's potential in the UK's retail sector. Employee Relations. 29 (5). https://doi.org/10.1108/01425450710776308
Does software piracy always represent consumer misbehaviour?
Abdelhadi, A., Whysall, P. and Foster, Carley 2011. Does software piracy always represent consumer misbehaviour? 16th Conference of the European Association for Education and Research in Commercial Distribution. University of Palma, Palma de Mallorca, Spain Jun-11
Exploring the relationship between corporate, internal and employer branding - an empirical study
Foster, Carley, Punjaisri, K. and Cheng, Ranis 2011. Exploring the relationship between corporate, internal and employer branding - an empirical study. 7th Global Brand Conference of the Academy of Marketing SIG. University of Oxford, Oxford
Scenarios as a method of exploring people's attitudes to diversity management
Foster, Carley 2005. Scenarios as a method of exploring people's attitudes to diversity management. European Conference on Research Methods in Business and Management Studies, Université Paris-Dauphine, 21-22 April 2005. Paris
Interpretations of equal opportunities and managing diversity in UK high street retailing
Foster, Carley 2001. Interpretations of equal opportunities and managing diversity in UK high street retailing. Annual Conference of EBEN UK (the UK Association of the European Business Ethics Network), Nottingham Trent University, Nottingham, April, 2001. Nottingham Trent University, Nottingham
From equal opportunities to diversity management
Foster, Carley and Harris, Lynette 2009. From equal opportunities to diversity management. in: Leopold, J (ed.) Prentice Hall.
The role of gender in service quality
Foster, Carley and Resnick, Sheilagh 2011. The role of gender in service quality. European Association of Education and Research in Commercial Distribution (EAERCD) 16th International Conference on Research in the Distributive Trades, Parma, Italy, 29 June - 1 July 2011. Parma, Italy
Marketing care: a healthy challenge? Case study
Resnick, Sheilagh, Cheng, Ranis, Brindley, Clare and Foster, Carley 2010. Marketing care: a healthy challenge? Case study. Academy of Marketing Conference, Coventry University Business School, Coventry, 6-8 July 2010. Coventry Jul 6
Understanding the key drivers of and technology related issues associated with going multi-channel
Lewis, J., Foster, Carley and Whysall, P. 2012. Understanding the key drivers of and technology related issues associated with going multi-channel. Oxford Retail Futures Conference. University of Oxford, Oxford
Service worker appearance and the retail service encounter: the influence of gender and age
Foster, Carley and Resnick, Sheilagh 2013. Service worker appearance and the retail service encounter: the influence of gender and age. The Service Industries Journal. 33 (2). https://doi.org/10.1080/02642069.2011.614341
Managing diversity in retailing: a layering approach to recognising individual differences
Foster, Carley 2003. Managing diversity in retailing: a layering approach to recognising individual differences. 7th Triennal AMS/ACRA Retailing Conference, Columbus, Ohio, USA, November, 2003. Columbus, Ohio
Marketing women: a sector experience
Brindley, Clare, Foster, Carley and Wheatley, Dan 2012. Marketing women: a sector experience. in: Kariv, Dafna (ed.) Routledge.
Attitudes towards shoplifting: a preliminary cross-cultural study of consumers
Abdelhadi, A., Foster, Carley, Whysall, P. and Rawwas, M. 2013. Attitudes towards shoplifting: a preliminary cross-cultural study of consumers. EAERCD (European Association for Education and Research in Commercial Distribution) Conference. University of Valencia, Valencia, Spain Apr 3
Talent management: the executive view
Tansley, Carole, Foster, Carley, Harris, Lynette, Stewart, Jim, Sempik, Anne, Turner, Paul and Williams, Hazel 2007. Talent management: the executive view. CIPD.
Female career progression in retailing
Foster, Carley, Whysall, P. and Harris, Lynette 2007. Female career progression in retailing. International Journal of Retail and Distribution Management. 35 (12). https://doi.org/10.1108/09590550710835201
Global HR IT development teams as liminal teams
Tansley, Carole, Williams, Hazel and Foster, Carley 2008. Global HR IT development teams as liminal teams. 12th International Workshop on Team Working (IWOT 12). Aston Business School, Birmingham Nov 10
Marketing women: a sector experience
Foster, Carley and Brindley, Clare 2010. Marketing women: a sector experience. 33rd ISBE (Institute for Small Business and Entrepreneurship) Annual Conference, London, November 2010. London
Exploring the relationship between corporate, internal and employer branding
Foster, Carley, Punjaisri, K. and Cheng, Ranis 2010. Exploring the relationship between corporate, internal and employer branding. Journal of Product & Brand Management. 19 (6). https://doi.org/10.1108/10610421011085712
Identity ambiguity and the promises and practices of hybrid e-HRM project teams
Tansley, Carole, Huang, J. and Foster, Carley 2013. Identity ambiguity and the promises and practices of hybrid e-HRM project teams. Journal of Strategic Information Systems. 22 (3). https://doi.org/10.1016/j.jsis.2013.01.002
Using scenarios to explore employee attitudes in retailing
Foster, Carley 2011. Using scenarios to explore employee attitudes in retailing. International Journal of Retail and Distribution Management. 39 (3). https://doi.org/10.1108/09590551111115042
Aligning teaching and practice: a study of SME marketing
Resnick, Sheilagh, Cheng, Ranis, Brindley, Clare and Foster, Carley 2011. Aligning teaching and practice: a study of SME marketing. Journal of Research in Marketing and Entrepreneurship. 13 (1).
Aligning teaching and practice: a qualitative study of marketing in SMEs
Resnick, Sheilagh, Cheng, Ranis, Foster, Carley and Brindley, Clare 2010. Aligning teaching and practice: a qualitative study of marketing in SMEs. Academy of Marketing Conference, Coventry University Business School, Coventry, 6-8 July 2010. Coventry Jul 6
Variations in retail employment characteristics and travel-to-work and their implications for retail-led regeneration
Whysall, P., Foster, Carley and Harris, Lynette 2008. Variations in retail employment characteristics and travel-to-work and their implications for retail-led regeneration. 48th European Congress of the Regional Science Association, University of Liverpool, August 2008. Liverpool
Implementing diversity management in retailing: exploring the role of organisational context
Foster, Carley 2005. Implementing diversity management in retailing: exploring the role of organisational context. International Review of Retail, Distribution and Consumer Research. 15 (4). https://doi.org/10.1080/09593960500197693
Small, flexible and family-friendly: work practices in service sector businesses
Harris, Lynette and Foster, Carley 2006. Small, flexible and family-friendly: work practices in service sector businesses. DTI.
Concept borrowing to facilitate a multi-disciplinary approach to the theoretical development of talent management - the case of employer branding
Tansley, Carole and Foster, Carley 2009. Concept borrowing to facilitate a multi-disciplinary approach to the theoretical development of talent management - the case of employer branding. European Academy of Management Conference: Stream: Human Resource Management, Liverpool, May 2009. Liverpool
Exploring the UK high street retail experience: is the service encounter still valued?
Resnick, Sheilagh, Foster, Carley and Woodall, T. 2014. Exploring the UK high street retail experience: is the service encounter still valued? International Journal of Retail and Distribution Management. 42 (9). https://doi.org/10.1108/ijrdm-05-2013-0090
Improving the position of women in the labour market - a study of retailing
Foster, Carley, Harris, Lynette and Whysall, P. 2006. Improving the position of women in the labour market - a study of retailing. European Social Fund.
Developing a framework for Libyan abherrant consumer behaviour
Abdelhadi, A., Whysall, P. and Foster, Carley 2010. Developing a framework for Libyan abherrant consumer behaviour. Academy of Marketing Conference, Coventry University Business School, Coventry, 6-8 July 2010. Coventry Jul 6
Gendered retailing: a study of customer perceptions of front line staff in the DIY sector
Foster, Carley 2004. Gendered retailing: a study of customer perceptions of front line staff in the DIY sector. International Journal of Retail and Distribution Management. 32 (9).
Attracting talent - the employer branding dimension
Foster, Carley and Tansley, Carole 2008. Attracting talent - the employer branding dimension. Academy of Marketing: Corporate Branding Special Interest Group, Intangible Economies Conference, Brunel University, London, 2008. London
Gendered retailing: a study of customer perceptions of front line staff in the DIY sector
Foster, Carley 2004. Gendered retailing: a study of customer perceptions of front line staff in the DIY sector. International Journal of Retail and Distribution Management. 32 (9).
Talent: strategy, management, measurement
Tansley, Carole, Turner, Paul, Foster, Carley, Harris, Lynette, Stewart, James, Sempik, Anne and Williams, Hazel 2007. Talent: strategy, management, measurement. CIPD.
Implementing diversity management in retailing: exploring the role of organisational context
Foster, Carley 2005. Implementing diversity management in retailing: exploring the role of organisational context. International Review of Retail, Distribution and Consumer Research. 15 (4). https://doi.org/10.1080/09593960500197693
Attracting talent: the employer branding dimension
Foster, Carley and Tansley, Carole 2007. Attracting talent: the employer branding dimension. 3rd Annual Colloquium of the Academy of Marketing's Brand, Corporate Identity and Reputation SIG, Brunel University, London, September 2007.. London
Can I help you? Exploring service quality in a health and beauty retailer
Resnick, Sheilagh and Foster, Carley 2010. Can I help you? Exploring service quality in a health and beauty retailer. British Academy of Management Conference (BAM 2010), University of Sheffield, Sheffield, 14-16 September 2010. Sheffield
The role of gender in service quality: a study in health and beauty retail
Foster, Carley and Resnick, Sheilagh 2009. The role of gender in service quality: a study in health and beauty retail. Academy of Marketing, Leeds Metropolitan University, Leeds, 7-9 July 2009. Leeds
Understanding and implementing managing diversity in organisations: a study in the retail sector
Foster, Carley 2003. Understanding and implementing managing diversity in organisations: a study in the retail sector. Thesis
Women in retail face barriers to progression for working part-time
Foster, Carley, Harris, Lynette and Whysall, P. 2006. Women in retail face barriers to progression for working part-time. 12.
Drivers and technology-related obstacles in moving to multichannel retailing
Lewis, J., Whysall, P. and Foster, Carley 2014. Drivers and technology-related obstacles in moving to multichannel retailing. International Journal of Electronic Commerce. 18 (4). https://doi.org/10.2753/JEC1086-4415180402
Managing diversity and equal opportunities - some practical implications
Foster, Carley and Newell, S. 2001. Managing diversity and equal opportunities - some practical implications. 4th International Conference on Ethics & Human Resource Management: Professional Development and Practice, Middlesex University, April, 2001. Middlesex University
Talent management and the HRIS specialist: a narrative analysis
Tansley, Carole and Foster, Carley 2010. Talent management and the HRIS specialist: a narrative analysis. 3rd International e-HRM conference, Bamberg, Germany, 20-21 May 2010. Bamberg, Germany
Career progression and the part-time worker in the UK retail sector
Harris, Lynette, Foster, Carley and Whysall, P. 2006. Career progression and the part-time worker in the UK retail sector. Critical Perspectives on Work-life Balance Conference, University of Nijmegen, Nijmegen, Netherlands, April, 2006. University of Nijmegen, Nijmegen, Netherlands
Women's careers in marketing: self-employment in Europe
Wheatley, Dan, Foster, Carley and Brindley, Clare 2011. Women's careers in marketing: self-employment in Europe. Regional Studies Association Annual Conference. Newcastle University, Newcastle Apr-11
Easy to say, difficult to do: diversity management in retail
Foster, Carley and Harris, Lynette 2005. Easy to say, difficult to do: diversity management in retail. 15 (3). https://doi.org/10.1111/j.1748-8583.2005.tb00150.x
Marketing women in Iceland: challenges of establishing a company
Armannsdottir, Guja, Brindley, Clare, Foster, Carley and Wheatley, Dan 2014. Marketing women in Iceland: challenges of establishing a company. Institute for Small Business and Entrepreneurship (ISBE) Conference, 2014. Manchester Nov-14
Maximising women's potential in the UK's retail sector
Harris, Lynette, Foster, Carley and Whysall, P. 2006. Maximising women's potential in the UK's retail sector. CIPD Professional Standards Conference, Keele University, June, 2006. Keele University
Employee loyalty: a study of staff commitment levels towards retailing, the retailer and the store
Foster, Carley, Whysall, P. and Harris, Lynette 2007. Employee loyalty: a study of staff commitment levels towards retailing, the retailer and the store. 14th EAERCD International Conference, Saarland University, Saarbrücken, Germany, July, 2007. Saarland University, Saarbrücken, Germany
Managing diversity and HR practice: challenges and constraints for the operational manager
Foster, Carley and Harris, Lynette 2003. Managing diversity and HR practice: challenges and constraints for the operational manager. Innovating HRM?. University of Twente, Enschede, The Netherlands
Employee loyalty: an exploration of staff commitment levels towards retailing, the retailer and the store
Foster, Carley, Whysall, P. and Harris, Lynette 2008. Employee loyalty: an exploration of staff commitment levels towards retailing, the retailer and the store. International Review of Retail, Distribution and Consumer Research. 18 (4). https://doi.org/10.1080/09593960802299494
What's it like to work in retailing?
Foster, Carley, Whysall, P. and Harris, Lynette 2006. What's it like to work in retailing? 13th EIRASS International Conference, Budapest, July, 2006. Budapest
Employers' policies for third age employment – the case for action and the rational for reaction
Harris, Lynette, Foster, Carley and Sempik, Anne 2011. Employers' policies for third age employment – the case for action and the rational for reaction. CIPD Centres' Conference 2011. Keele University, Keele Nov 23
An exploration of impact and engaged scholarship among DBA students
Foster, Carley, Kirk, Susan, Shipton, H., Zhang, M. and Kougianno, K. 2016. An exploration of impact and engaged scholarship among DBA students. 5th International Conference of Professional Doctorates. Titanic Belfast Mar 16
Arabic social and cultural influences on aberrant consumer behaviour: an exploratory study of Libyan marketers
Abdelhadi, A., Foster, Carley and Whysall, P. 2013. Arabic social and cultural influences on aberrant consumer behaviour: an exploratory study of Libyan marketers. Academy of Marketing Conference 2013, Marketing Relevance. University of South Wales, Cardiff Oct 8
An exploratory investigation of aberrant consumer behaviour in Libya: a sociocultural approach
Abdelhadi, A., Foster, Carley and Whysall, P. 2014. An exploratory investigation of aberrant consumer behaviour in Libya: a sociocultural approach. Journal of Marketing Management. 30 (910). https://doi.org/10.1080/0267257X.2014.927900
Aligning talent management with approaches to equality and diversity: challenges for UK public sector managers
Harris, Lynette and Foster, Carley 2010. Aligning talent management with approaches to equality and diversity: challenges for UK public sector managers. Equality, Diversity and Inclusion: an International Journal. 29 (5). https://doi.org/10.1108/02610151011052753
Developing a project team brand: implications for practice
Foster, Carley and Tansley, Carole 2008. Developing a project team brand: implications for practice. Academy of Marketing Annual Conference: Reflective Marketing in a Material World, Aberdeen Business School, The Robert Gordon University, Aberdeen, Scotland, 8-10 July 2008. Aberdeen
The role of age and gender in the retail service encounter
Foster, Carley and Resnick, Sheilagh 2011. The role of age and gender in the retail service encounter. 16th Conference of the European Association for Education and Research in Commercial Distribution. University of Palma, Palma de Mallorca, Spain Jun-11
From equal opportunities to diversity management
Foster, Carley and Harris, Lynette 2005. From equal opportunities to diversity management. in: Leopold, J (ed.) Prentice Hall.
An exploration of Icelandic marketing entrepreneurs
Armannsdottir, Guja, Brindley, Clare, Foster, Carley and Wheatley, Dan 2014. An exploration of Icelandic marketing entrepreneurs. 2014 Diana International Research Conference. Stockholm, Sweden Jun-14
Skills and knowledge of HR IS project teams: a human capital analysis
Williams, Hazel, Tansley, Carole and Foster, Carley 2008. Skills and knowledge of HR IS project teams: a human capital analysis. Second European Academic Workshop on e-Human Resource Management: e-HRM: Barrier or Trigger for HRM Transformation?. Aix en Provence (Carry le Rouet), France May 31
Comparing approaches to diversity management in the UK and US retail
Foster, Carley 2004. Comparing approaches to diversity management in the UK and US retail. European Retail Digest.
Exploring the relationship between corporate branding, internal branding and employer branding: an empirical study
Punjaisri, K., Cheng, Ranis and Foster, Carley 2010. Exploring the relationship between corporate branding, internal branding and employer branding: an empirical study. Academy of Marketing Brand, Identity and Corporate Reputation SIG: 6th International Conference, Barcelona, Spain, 9-11 April 2010. Barcelona
HRIS project teams skills and knowledge: a human capital analysis
Williams, Hazel, Tansley, Carole and Foster, Carley 2009. HRIS project teams skills and knowledge: a human capital analysis. in: Bondarouk, T (ed.) IGI Global.
Job dissatisfaction among retail employees: a study of three leading UK retailers
Whysall, P., Foster, Carley and Harris, Lynette 2007. Job dissatisfaction among retail employees: a study of three leading UK retailers. 14th EAERCD International Conference, Saarland University, Saarbrücken, Germany, July, 2007. Saarland University, Saarbrücken, Germany
The role of co-creation in corporate branding: the case of a Higher Education Institution
Spry, L., Foster, Carley and Pich, Christopher 2015. The role of co-creation in corporate branding: the case of a Higher Education Institution. Academy of Marketing 10th Global Brand Conference, Finland, April, 2015. Finland
Managing diversity in organisations: easy to talk about but difficult to do
Foster, Carley and Harris, Lynette 2003. Managing diversity in organisations: easy to talk about but difficult to do. 11th IERA (International Employment Relations Association) Annual Conference, University of Greenwich, London, July, 2003. University of Greenwich
Women in marketing: a European exploration
Foster, Carley, Brindley, Clare and Wheatley, Dan 2011. Women in marketing: a European exploration. Academy of Marketing Annual Conference, University of Liverpool, Liverpool, July 2011. Liverpool
Talent management: research on practice
Tansley, Carole, Foster, Carley and Harris, Lynette 2007. Talent management: research on practice. CIPD.
Unethical consumer behaviour in an Islamic society - evidence from Libya
Whysall, P., Foster, Carley and Abdelhadi, A. 2013. Unethical consumer behaviour in an Islamic society - evidence from Libya. Challenges to International Marketing Ethics and Corporate Social Responsibility: an Academic Symposium, Notre Dame London Centre, London, 16 April 2013. London
Talent management: understanding the dimensions change agenda
Tansley, Carole, Harris, Lynette, Stewart, K., Turner, Paul, Foster, Carley and Williams, Hazel 2006. Talent management: understanding the dimensions change agenda. CIPD.
Small, flexible and family friendly working in the UK service sector
Harris, Lynette and Foster, Carley 2005. Small, flexible and family friendly working in the UK service sector. The value of HRM? 4th Dutch HRM Network Conference, University of Twente, Netherlands, November, 2005. University of Twente, Netherlands
Managing diversity and equal opportunities - some practical implications
Foster, Carley and Newell, S. 2002. Managing diversity and equal opportunities - some practical implications. Business and Professional Ethics Journal. 21 (2).
Gendered perceptions of sales staff in DIY retailing
Foster, Carley 2004. Gendered perceptions of sales staff in DIY retailing. Academy of Marketing, University of Gloucestershire, Gloucester, UK, July 2004. University of Gloucestershire