An assessment framework to evaluate the critical success factors to Quality 4.0 transition in developing countries: a case experience of sustainable performance of Indian manufacturers

Purpose - The research aims to develop an assessment framework that evaluates critical success factors (CSFs) for the Quality 4.0 (Q 4.0) transition among Indian firms.

Design/Methodology/ Approach: The fuzzy-Delphi method was used to validate the results of a systematic literature review (SLR) that was conducted to explore key aspects. Using the fuzzy decision-making trial and laboratory (DEMATEL) method, the results were subsequently further assessed to determine the cause-and-effect link. The findings indicate that developing a Quality 4.0 framework is important for the long-term success of manufacturing companies. Utilizing the power of digital technology, data analytics, and automation, manufacturing companies can benefit from the Q4.0 framework. Product quality, operational effectiveness, and overall business performance may all be enhanced by the implementation of the Q 4.0 transition framework.

Findings: The study highlighted that there's significant awareness of Q 4.0 in the Indian manufacturing sector, acquired through various means like training, experience, learning, and research. However, most manufacturing industries in India still follow older quality paradigms. On the other hand, Indian manufacturing industries seem well-equipped to embrace Q 4.0, given practitioners' strong grasp of its concepts and anticipated benefits, including improved customer satisfaction, product refinement, continuous process enhancement, waste reduction, and informed decision-making. Adoption hurdles involve challenges like reliable electricity access, high-speed internet, infrastructure, skilled workforce, and financial support. The study also introduced a transition framework facilitating the shift from traditional quality methods to Quality 4.0, aligned with the fourth industrial revolution's principles.

Research limitations/implications: The recent research exclusively examined manufacturing sectors, neglecting other fields such as medical, service, mining, and construction. Additionally, there was no emphasis on the Quality 4.0 (Q 4.0) implementation frameworks within the scope of the study.
29 Originality/value: This could potentially be the inaugural framework for the transition to Quality 4.0 in the manufacturing sectors of India, and conceivably, in other developing nations as well.