Service innovation and performance in Mexican service SMEs
Conference item
Authors | Maldonado-Guzman, Gonzalo, Garza-Reyes, Jose Arturo, Rocha-Lona, Luis and Kumar, Vikas |
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Abstract | This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field. |
Keywords | Innovation; Mexico; Service industries; Small to medium-sized enterprises |
Year | 2017 |
Journal | IFIP International Conference on Advances in Production Management Systems (APMS 2017): Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing |
Publisher | Springer |
ISSN | 18684238 |
1868422X | |
Digital Object Identifier (DOI) | https://doi.org/10.1007/978-3-319-66926-7_27 |
Web address (URL) | http://hdl.handle.net/10545/621830 |
hdl:10545/621830 | |
File | |
File | File Access Level Open |
Publication dates | 29 Aug 2017 |
Publication process dates | |
Deposited | 05 Sep 2017, 11:24 |
Contributors | Centro de Ciencias Económicas y Administrativas, University of Derby, Instituto Politécnico NacionalESCA Santo Tomás and University of West England |
https://repository.derby.ac.uk/item/94z0q/service-innovation-and-performance-in-mexican-service-smes
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