The implementation of Lean Six Sigma for the optimization of Robotic Process Automation systems in financial service operations
Journal article
Authors | Lameijer, B., de Vries, E., Antony, J., Garza-Reyes, J. and Sony, M. |
---|---|
Abstract | Purpose: Many organizations currently transition towards digitalized process- design, execution, control, assurance and improvement, and the purpose of this research is to empirically demonstrate how data-based operational excellence techniques are useful in digitalized environments by means of the optimization of a Robotic Process Automation deployment. Design: An interpretive mixed-method case study approach comprising both secondary LSS project data together with participant-as-observer archival observations is applied. A case report, comprising per DMAIC phase (1) the objectives, (2) the main deliverables, (3) the results and (4) the key actions leading to achieving the presented results is presented. Findings: Key findings comprise (1) the importance of understanding how to acquire and prepare large system generated data and (2) the need for better large system-generated database validation mechanisms. Finally (3) the importance of process contextual understanding of the LSS project lead is emphasized, together with (4) the need for LSS foundational curriculum developments in order to be effective in digitalized environments. Originality: This study provides a rich prescriptive demonstration of LSS methodology |
Keywords | Robotics; RPA; Industry 4.0; Lean Six Sigma; Case Study |
Year | 2024 |
Journal | Business Process Management Journal |
Journal citation | 30 (8), pp. 232-259 |
Publisher | Emerald Group Publishing |
ISSN | 1758-4116 |
Digital Object Identifier (DOI) | https://doi.org/10.1108/BPMJ-08-2023-0640 |
Web address (URL) | https://www.emerald.com/insight/content/doi/10.1108/BPMJ-08-2023-0640/full/html |
Accepted author manuscript | License File Access Level Open |
Publisher's version | License File Access Level Open |
Output status | Published |
Publication dates | |
Online | 04 Jul 2024 |
Publication process dates | |
Accepted | 2024 |
Deposited | 23 Jul 2024 |
https://repository.derby.ac.uk/item/q671x/the-implementation-of-lean-six-sigma-for-the-optimization-of-robotic-process-automation-systems-in-financial-service-operations
Download files
Accepted author manuscript
1.pdf | ||
License: CC BY-NC 4.0 | ||
File access level: Open |
Publisher's version
10-1108_BPMJ-08-2023-0640.pdf | ||
License: CC BY 4.0 | ||
File access level: Open |
28
total views22
total downloads0
views this month5
downloads this month