An integrated approach of six sigma and QSAM methodologies for a pharmaceutical company: a shipment improvement process.
|Authors||Rocha-Lona, Luis, Alvarez- Reyes, Silvia Edith, Garza-Reyes, Jose Arturo and Kumar, Vikas|
This paper presents a shipment improvement project in a pharmaceutical company to reduce distribution costs of a set of products shipped to Germany. The project consisted in the diagnosis and improvement of the shipment process through the deployment of quick scan audit methodology (QSAM) as a precursor to Six Sigma implementation. The original sample-shipments process was analysed to improve it and achieve the targets based on optimised sub-processes. The results showed a set of non-value added activities in transportation, motion, waiting, defects and the sub-utilisation of people. Based on the application of quality tools such as VSM, CFD, VOC, CTQ-Three under the Six Sigma approach, the improvements achieved a 26% reduction in cycle time, and no complaints from customers were reported since the implementation. A control plan was deployed to track shipments and maintain open and close communication with the customer. The resulting benefits had a significant impact on reducing distribution costs.
|Keywords||Value stream mapping; Quick scan audit methodology; Six sigma; Pharmaceutical manufacturing industry; Shipment; Distribution agreements; Customer communications; Cost reduction|
|Journal||International Journal of Lean Enterprise Research|
|Digital Object Identifier (DOI)||https://doi.org/10.1504/IJLER.2015.071743|
|Web address (URL)||http://hdl.handle.net/10545/622830|
|Publication dates||17 Sep 2015|
|Publication process dates|
|Deposited||19 Jul 2018, 08:01|
Archived with thanks to International Journal of Lean Enterprise Research
|Contributors||National Polytechnic Institute, Mexico City, University of Derby and University of the West of England|
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