Increasing Service Quality at a University: A Continuous Improvement Project
Journal article
Authors | Gonzalez Aleu, Fernando, Granda Gutierrez, Edgar Marco Aurelio, Garza-Reyes, Jose Arturo, Garza Villegas, Juan Baldemar and Vazquez Hernandez, Jesus |
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Abstract | This paper evaluates a continuous improvement project (CIP) at a Mexican |
Keywords | SERVQUAL; improvement project; perceived quality; service quality; higher education |
Year | 2021 |
Journal | Quality Assurance in Education |
Publisher | Emerald |
ISSN | 0968-4883 |
Digital Object Identifier (DOI) | https://doi.org/10.1108/QAE-02-2021-0020 |
Web address (URL) | http://hdl.handle.net/10545/625875 |
http://creativecommons.org/publicdomain/zero/1.0/ | |
hdl:10545/625875 | |
Publication dates | 05 Jul 2021 |
Publication process dates | |
Deposited | 13 Jul 2021, 15:40 |
Accepted | 04 Jun 2021 |
Rights | CC0 1.0 Universal |
Contributors | Universidad de Monterrey, San Pedro Garza Garcia, Mexico, University of Derby, Continuous Improvement (Analytics), Viakable SA de CV, San Nicolas de los Garza, Mexico and Advanced Value Chain Institute, San Pedro Garza García, Mexico |
File | File Access Level Open |
File | File Access Level Open |
File | File Access Level Open |
https://repository.derby.ac.uk/item/932q2/increasing-service-quality-at-a-university-a-continuous-improvement-project
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