A conceptual framework for the implementation of quality management systems
Journal article
Authors | Garza-Reyes, Jose Arturo, Rocha-Lona, Luis and Kumar, Vikas |
---|---|
Abstract | Some evidence suggests that Quality Management Systems (QMSs) make a positive contribution towards the competitiveness of organisations. However, evidence also suggests that organisations find their implementation difficult, and in many cases they are unsuccessful. This paper presents a conceptual framework that systematically guides organisations through a five-stage process to effectively implement and/or improve their QMSs and core business processes. The framework can be modified or amended to be adapted to the needs of specific industries and organisations. The paper discusses some of the main issues associated with the implementation of QMSs and summarises some of the frameworks and models that have been suggested for this purpose. Then, the paper explains, in detail, all the stages and activities of which the proposed conceptual framework consists. This paper's main contribution consists of the proposal of an alternative and novel approach for the implementation/improvement of QMS and business processes. |
Keywords | Quality management; Systems; Business process management; Business improvement |
Year | 2014 |
Journal | Total Quality Management & Business Excellence |
Publisher | Taylor & Francis |
ISSN | 14783363 |
14783371 | |
Digital Object Identifier (DOI) | https://doi.org/10.1080/14783363.2014.929254 |
Web address (URL) | http://hdl.handle.net/10545/622831 |
hdl:10545/622831 | |
Publication dates | 25 Jun 2014 |
Publication process dates | |
Deposited | 19 Jul 2018, 10:29 |
Rights | Archived with thanks to Total Quality Management & Business Excellence |
Contributors | University of Derby |
File | File Access Level Open |
https://repository.derby.ac.uk/item/93778/a-conceptual-framework-for-the-implementation-of-quality-management-systems
Download files
208
total views0
total downloads4
views this month0
downloads this month