A systematic approach to diagnose the current status of quality management systems and business processes
Journal article
Authors | Garza-Reyes, Jose Arturo |
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Abstract | Purpose - This paper presents a systematic approach to conduct a diagnosis of the current status of a company’s quality management systems (QMS) and business processes. Methodology - The approach proposed is based upon the (1) assessment of the maturity level of a company’s QMS, for which a ‘maturity diagnostic instrument’ is also proposed, (2) a self-assessment exercise using a business excellence model, and (3) a first party quality audit. Findings - The integration of a QMS’ maturity assessment, a self-assessment exercise and a quality audit may provide a more thorough evaluation of various company’s systems and operations. This paper provides organisations, and their managers, with a systematic approach to help them understand better the current performance of their QMSs and business processes. Originality/value - This paper’s main contribution consists in the proposal of a novel approach for organisation to measure and understand the status of their QMS and business processes. Subsequently, better management decisions to improve a company’s operations can be taken. |
Purpose - This paper presents a systematic approach to conduct a diagnosis of the current status of a company’s quality management systems (QMS) and business processes. | |
Keywords | Business excellence models; Quality audits; Quality management systems |
Year | 2017 |
Journal | Business Process Management Journal |
Publisher | Emerald |
ISSN | 14637154 |
Digital Object Identifier (DOI) | https://doi.org/10.1108/BPMJ-12-2016-0248 |
Web address (URL) | http://hdl.handle.net/10545/621490 |
hdl:10545/621490 | |
Publication dates | Mar 2017 |
Publication process dates | |
Deposited | 15 Mar 2017, 18:06 |
Accepted | 12 Mar 2017 |
Contributors | University of Derby |
File | |
File | File Access Level Open |
https://repository.derby.ac.uk/item/93w39/a-systematic-approach-to-diagnose-the-current-status-of-quality-management-systems-and-business-processes
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